You might think this is related to yesterday’s entry, and in a way it is.
You see, had I known that the rest of my day was to be decided as soon as that guy farted on me in Starbucks, I would’ve just returned home and slipped under the covers for the rest of the day.
I got to work and was met with over 3,000 tasks pending and a crashed script. No big deal. we can take care of that. Turns out some of our lovely clientele can’t follow simple directions like “do not use that button”. Hey, I got a shirt for that!
I’m borrowing this image from Dave at Blogography. Go say hi!
If that wasn’t enough, it was now time to apply the bimonthly patch to our main application. Don’t even get me started about having to deal with a patch, an upgrade or a hot fix of some kind every 59 days or so. It took forever to do, since the instructions are somewhat less than brilliant, and the maintenance on our system is less than stellar. I’m not feeling too bad about the lack of proper maintenance, since the power to access our systems was never granted to me or my team.
I had to run from there to a “lunch informal meeting” to talk about customer service. I think it’s a good thing to talk about customer service, but I disagree with the way it was introduced and the recommendations given. Of course, you can’t be against virtue (to an extent), but I can express my doubts about the absent “winning conditions” to get to those virtuous goals. Everybody knows what good customer service is, but to expect us to offer “above and beyond” service with “under and below” work conditions is asking a lot. It’s fine and dandy to talk about using listening skills, empathy and mirroring of emotions, but it takes years of practice to master these skills. How about offering some training? One of my teachers used to say “you can’t pull on a flower to make it grow”. Anyways.
The afternoon was filled with a slight manipulation error that caused some of our data to become corrupted. No big deal, we have backups, we can rebuild him stronger, faster, better. But it still takes time.
And then right on cue (that means 15 minutes before closing time), the button pusher called in a bit of a frenzy about not being able to push the button. When I explained to him that he agreed, one year ago, in an e-mail that I have on my desk right now, to not push the button, he agreed that he was the one responsible to fix this and make it work. I could hear the protests of his team in the background. Not cool.
I thought I was done for the day, but I got home and was met with stories of misbehaving children, fighting and time-outs. It would seem that the rest of my family is affected by the thought of going back to school today (Wednesday). In Lovely Wife, this altered state manifests itself in the form of not listening, paying a ridiculous amount of attention to the smallest details without ever making a decision (unless I pick a side, then the other side is the right choice), and just questioning the validity of everything I say.
All day, I felt like I was being crapped on. I expect this from the office – to an extend – but from my wife? There’s nothing I hate more than being crapped on. Should I really put up with this?
I really hope today is better. How can it be worst really? Sigh.
I promise to come back with a lighter subject tomorrow, like Prison Break. Those guys are BREAKING IN this season. Now that’s something that’s blogworthy.